Avon Animal Hospital (“we,” “us,” or “our”) is a veterinary hospital, providing routine and preventative care for companion animals. We are committed to protecting the privacy of our clients and website visitors.
This Privacy Policy explains how personal information is collected, used, and protected when you interact with our website or digital communication tools.
- Information We Collect
We may collect:
• Name, email address, and phone number
• Appointment requests and service inquiries
• Pet-related details you voluntarily provide
• Messages submitted via forms or chat tools
Please do not submit sensitive personal, payment, or medical record information through website chat or marketing forms. - Automated & Website Data
We may automatically collect:
• IP address and browser type
• Device and operating system information
• Pages visited and interaction timestamps
• General location data (city or region)
This information supports website performance, analytics, and security. - AI-Assisted Tools & Website Chat
Our website may use automated or AI-assisted chat tools to:
• Answer general questions
• Route inquiries to our team
• Assist with appointment requests
These tools do not provide veterinary diagnoses or medical advice and should not be used in emergencies. - SMS & Mobile Messaging
If you provide your phone number, you may receive conversational text messages related to appointment coordination or inquiries you initiate.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by texting STOP. For assistance, text HELP. - Use of Information
We use personal information to:
• Communicate with clients
• Schedule appointments
• Operate and improve our website
• Comply with legal obligations
We do not sell personal information. - Third-Party Providers
We use trusted service providers for hosting, analytics, CRM systems, and digital communications.
Our website, marketing systems, and AI tools are supported by VSA VET Media Inc., acting as a data processor. - Data Security & Retention
We maintain reasonable safeguards to protect personal information and retain it only as long as necessary. - Your Rights
Depending on your location, you may request access, correction, or deletion of your personal information. - Contact Information
Avon Animal Hospital
📍 19475 Fraser Hwy, Surrey, BC V3S 6K7, Canada
📧 Avonanimalvet@gmail.com
📞 +1 (604) 532-7600