We brought our dog here yesterday for an urgent splenectomy when she had a massive tumour pop up in a matter of days, causing internal bleeding and severe anemia. The AECFV where she had been overnight had quoted us between $6-$11k more than Avon for the same surgery.The man at reception was so nice and understanding and even as things changed and our dog wasn't discharged from the hospital as expected, they accommodated and allowed us to bring her in as soon as we could. He even called the animal hospital to check in on the report we were waiting for and explained everything clearly even though I must have called 4 or 5 times.The vet himself is very knowledgeable and very skilled, as soon as the report came back clear for surgery he prioritised our dog and explained everything to manage our expectations of what could come next.We received a call a few hours later to confirm the surgery had been successful. The tumour will be sent off for biopsy, we're just grateful we still have her with us, as for over 24 hours, we weren't sure if she was going to make it.I seriously could not thank them enough.